Privacy Policy

Effective Date: [Date]

Civic Vanguard (“we,” “us,” or “our”) is committed to protecting the privacy and security of personal information we collect through our website, services, and related applications. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information.

By accessing or using our website (https://www.civicvanguard.com) or any services associated with Civic Vanguard (including the CivQuest platform), you agree to the practices described in this policy.

1. Information We Collect

We may collect various types of information, including:

a) Information You Provide Directly

  • Contact details (e.g. name, email address, organization)

  • Messages, questions, or feedback you submit through contact forms

  • Any other information you choose to provide (e.g. in correspondence)

b) Automatically-Collected Information

  • Usage data — such as pages you visit, links clicked, time spent on pages

  • Log data — IP address, browser type, operating system, referring / exit pages, timestamps

  • Cookies, web beacons, pixel tags, and similar tracking technologies

c) Third-Party or Derived Data

  • Publicly available information

  • Aggregated or anonymized usage statistics

2. How We Use Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support

  • To operate, maintain, and improve our website, services, and product offerings

  • To communicate with you (e.g. via email) about updates, news, or features

  • To analyze usage trends and gather statistics to optimize user experience

  • To comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Similar Technologies

We use cookies and similar tracking tools to:

  • Recognize you when you visit our site

  • Remember preferences or user settings

  • Understand and improve how users interact with our site

You can typically manage or disable cookies through your browser settings. Be aware that disabling certain cookies may impair functionality.

4. Sharing and Disclosure of Information

We may share your information in the following circumstances:

  • Service Providers and Contractors: With third parties who perform services for us (e.g. hosting, data analytics, email delivery) under contractual obligations to maintain confidentiality

  • Legal Compliance: When required by law (e.g. subpoena, court order) or to respond to lawful requests by public authorities

  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets (with notice to you or as permitted by law)

  • Aggregate or Anonymized Data: We may share non-identifiable, aggregated usage statistics

5. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected (or as required by applicable law). If you request deletion of your data, we will comply unless there is a legitimate business or legal reason to retain it.

7. Third-Party Links and Services

Our website may contain links to third-party websites or services (e.g. mapping platforms, GIS tools). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before interacting with them.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

  • Accessing or receiving a copy of your information

  • Correcting or updating inaccurate information

  • Requesting deletion or erasure

  • Opting out of marketing communications

  • Lodging a complaint with a supervisory authority

To exercise your rights, contact us using the details below. We may request verification before acting on such requests.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting an updated version with a new “Effective Date” on our website. Your continued use of our services after those changes constitutes acceptance of the new policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact:

Civic Vanguard
Email: support@civicvanguard.com
Address: 3420 Pump Road #128, Richmond, Virginia 23233